At Elite Gym Essentials, your satisfaction is our top priority. If for any reason you are not fully satisfied with your purchase, we are here to help. Please review our refund and returns guidelines below.
Eligibility for Returns
- Items must be returned within 7 days of delivery.
- Products must be unused, unassembled, and in their original packaging.
- Proof of purchase (order confirmation or invoice) is required.
Non-Returnable Items
- Customized or special-order items.
- Products that have been used, assembled, or damaged after delivery.
- Clearance or final-sale items.
Refund Process
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 7 business days.
- Shipping charges are non-refundable, except in cases where the product arrived damaged or incorrect.
Exchanges
- If you wish to exchange an item for a different product, please contact our sales team.
- Exchanges are subject to stock availability and may involve additional shipping fees.
Damaged or Incorrect Orders
- If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery with photos of the issue.
- We will arrange a replacement or refund at no additional cost to you.
Return Shipping
- Customers are responsible for return shipping costs unless the item is faulty, damaged, or sent in error.
- We recommend using a trackable shipping service for all returns to ensure safe delivery.
Contact Us
For all return, exchange, or refund inquiries, please reach out to our team:
📧 Email: info@elitegymessentials.com
📞 Phone: +35799986198
⚠️ Note: Elite Gym Essentials reserves the right to update or modify this policy at any time without prior notice.
